De-Escalation Officer Nights – Leigh (WN7)
£
Permanent
£169.46 per shift
Leigh
12 hours 7pm - 7am
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About Us
About Resolve Recruitment Services: With over a decade of experience, Resolve Recruitment Services is a trusted name in UK recruitment. Based in Bristol and Wigan, our team brings over 50 years of combined expertise in matching top talent with leading businesses across the UK. We specialise in both temporary and permanent placements, spanning diverse sectors to meet the unique needs of each client. Known for our hands-on approach, we go beyond traditional recruitment, offering market-leading training and eLearning solutions to equip candidates and businesses with the skills they need to succeed. At Resolve Recruitment Services, we are dedicated to connecting the right people with the right opportunities, making career growth and workforce expansion seamless.
Job Description
De-Escalation Officer Nights – Leigh (WN7)
Pay: £169.46 per shift (including holiday pay)
Hours: Various shift patterns available (7pm–7am)
Contract: Full-time, permanent
Location: Chapel St, Leigh
About the Role
Resolve Recruitment Services are proud to be recruiting on behalf of an ambitious anti-poverty and homelessness charity based in Leigh.
We’re looking for De-Escalation Officers to join their dedicated team, working across homelessness projects to create a safe, supportive and inclusive environment for residents and staff alike.
This is a hands-on, people-focused role where you’ll make a genuine difference to those in crisis, using a trauma-informed approach to wellbeing, safety and inclusion.
What’s on Offer
✅ £169.46 per shift (including holiday pay)
✅ 7pm–7am shifts – flexible patterns available over 7 days
✅ 22 days’ annual leave plus Bank Holidays (in lieu if worked on a rota)
✅ A supportive and inclusive working environment
✅ A role where every shift makes a real difference
Key Responsibilities
Work closely with the Homelessness Partnerships Manager and team to promote a safe, calm, and welcoming environment
Support residents through de-escalation and wellbeing-focused approaches
Mediate and prevent anti-social behaviour or conflict situations
Greet and support residents, staff, and visitors in a professional, compassionate manner
Ensure safety and security procedures are followed and understood by all
Provide written communication briefs and incident reports as needed
Conduct security checks and manage access to the premises
Maintain site standards through light cleaning and general support
Uphold The Brick’s values of relief, restoration, and reformation in all work
About You
We’re looking for someone who is:
Experienced in working with people who have complex needs
Skilled in de-escalation and managing challenging behaviour
Empathetic, reliable, and emotionally resilient
Comfortable working in a busy, dynamic environment
A strong communicator with excellent interpersonal skills
Confident following safeguarding and confidentiality procedures
Desirable:
Experience delivering group support or wellbeing activities
Working knowledge of MS Office 365
Understanding of trauma-informed or psychologically informed practice
About the Company
An established and respected charity committed to tackling poverty and homelessness in Wigan and Leigh. Through emergency and supported accommodation, food community initiatives, outreach, and prevention projects, offering relief, restoration, and reformation — providing people with hope, dignity, and opportunity.
You’ll be joining a team that values compassion, inclusivity, and innovation — where your work truly matters.
How to Apply
Ready to make a difference?
Apply today!
Other Key Benefits